IT Support Manager - Pharma - German Speaker - Permanent - Stein, Switzerland

Robson Bale are looking for a German speaking IT Support Manager for a permanent role in Stein, Switzerland

Permanent, excellent salary

Tasks and responsibilities:

• Allocate and organize resources in IT department and on vendor side to ensure service availability, continuity and good quality; monitor and advise on shift coverage needs
• Monitor and track SLAs and KPIs, productivity and effectiveness of IT support services
• Ensure teams maintain accurate and timely documentation and updates
• Implement performance management reporting and share results
• Communicate with internal and external stakeholders on a regular basis regarding progress on projects, performance and potential business risks
• Accountable for the execution of the service management processes
• Manage and improve Incident, Problem, Change management processes
• Help to ensure innovations, quality of service and manage cost of delivery by working with efficiency
• Contribute to the definition of global rules and standards for the service
• Create and develop documentation as per the projects or initiatives requirements (eg SOP, IQ creation)
• Plan, write, implement and review the Computer Systems Validation protocols in place within highly regulated industries
• Make sure that all computer-based systems are operating as intended (with documents to prove it) and meet regulatory requirements
• Take responsibility as author and/or reviewer of various validation documents

Requirements

• Experience in Service Delivery Management and Stakeholders Management
• Incident/Change Management
• Strong ability to analyze and interpret data and provide insights
• Knowledge of CSV and Qualification
• Good understanding of and motivation for working in regulated environments (GxP)
• Lab environment knowledge is an advance
• Proven ability to prioritize and manage multiple demands, projects and cross-functional teams
• Experience in technical communication, which includes but is not limited to technical writing, instructional design, technical editing, copyediting or proofreading, quality assurance, and user experience design
• Experience with gathering feedback and measuring success in documentation efforts (ie usage analytics, Real Time critical feedback, gathering business feedback, et al)
• Strong written and oral communication skills, and experience presenting formally or informally
• Fluent in German and English language
• Demonstrate strong sense of urgency handling critical issues with possible high business impact and allocating resources accordingly
• Evident ability to involve and communicate effectively with necessary stakeholders, understand business requirement

Benefits

• Fishing for Friends program - our referral program
• Refreshments in the office
• Vouchers (B-day voucher, wedding, and new born surprise, 5-years and10-years anniversary surprise)
• Further development and professional advancement
• Friendly and international working environment
• Competitive salary and various benefits
• Company-sponsored events

Permanent, excellent salary

IT Support Manager - German Speaker - Permanent - Stein, Switzerland