2nd Line IT Support Analyst-Full Time Onsite-Oxford-Inside IR35
IT Support Analyst-Full Time-Onsite-Inside IR35
Provide 1st/2nd line technical support to end-users via phone, email, or in-person.
Identify and troubleshoot technical issues and escalate more complex problems to higher level support as necessary.
Log all IT support requests accurately and in a timely manner in the IT helpdesk system.
Extensive experience in providing 1st/2nd line IT support.
A strong background in desktop support for Windows and MacOS X is required, with a desirable level of experience in Linux.
Strong troubleshooting skills and ability to diagnose and resolve complex technical issues.
Familiarity with virtualization technologies such as VMware and Hyper-V.
Knowledge of networking protocols and infrastructure, including TCP/IP, DNS, VLANs, DHCP, and routing.
Reference: 2676093627
2nd Line IT Support Analyst-Full Time Onsite-Oxford-Inside IR35
Posted on Nov 8, 2023 by Reed Technology
IT Support Analyst-Full Time-Onsite-Inside IR35
Provide 1st/2nd line technical support to end-users via phone, email, or in-person.
Identify and troubleshoot technical issues and escalate more complex problems to higher level support as necessary.
Log all IT support requests accurately and in a timely manner in the IT helpdesk system.
Extensive experience in providing 1st/2nd line IT support.
A strong background in desktop support for Windows and MacOS X is required, with a desirable level of experience in Linux.
Strong troubleshooting skills and ability to diagnose and resolve complex technical issues.
Familiarity with virtualization technologies such as VMware and Hyper-V.
Knowledge of networking protocols and infrastructure, including TCP/IP, DNS, VLANs, DHCP, and routing.
Reference: 2676093627
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