I am currently recruiting for a 2nd Line Support Engineer to work for a Global IT consulting firm to provide IT support on site at a customer location which specialise in luxury cars.

They provides networking and support solutions to large corporations, helping them become more agile, cost-efficient and effective.

Responsibilities

• In-depth and detailed support for users in the area of desktop PCs, products and services, mostly during normal operating hours, occasionally in shifts and on-call
• In-depth IT problem diagnosis and handling of complex problems
• Communication with external service providers in the event of IT tickets that cannot be solved directly
• Independent review of the service status, eg the time until a ticket is resolved
• Automate and improve IT support processes
• Prompt installation and uninstallation of hardware and software with the help of existing installation tools
• Interface between users and service desk as well as external suppliers
• Execution of hardware and software tests with existing test and diagnostic tools as well as subsequent correction or forwarding, as well as documentation
• Documentation of current hardware and software for updating configuration management
• Professional guidance from colleagues in 2nd level support
• At least 2 years of experience in professional IT support desirable, or demonstrable private experience and affinity for the IT sector
• Experience in working with common operating systems
• Experience in dealing with common applications, eg MS Office, Oracle, etc.
• Knowledge of ticketing systems
• Network knowledge (connection of PCs and other network devices, eg printers)
• Well-groomed appearance
• Customer-friendly
• Independent way of working
• Willingness to travel in Bavaria