CTC clearance required

To manage and support staff within the Quality Management Unit (QMU) in order to achieve the objectives of the Forensic Services Directorate, ensuring quality standards are satisfied in order to drive all forensic disciplines towards excellence. Be responsible for line managing a team of Quality System Auditors and Quality Administrators and ensuring an efficient service delivery to all customers (Policing, Criminal Justice System and Stakeholders).

Assist the Quality Managers and the Compliance Lead in achieving compliance with regulatory and legal requirements within Forensic Services. Provide a professional, efficient and effective administrative support to the QMU

Key Responsibilities:

• Provide leadership and support the development to the administrative team in the QMU ensuring all staff comply with the values and are managed in accordance with HR processes.
• Line management of staff within scope of responsibility
• Support the hiring managers within the team with recruitment activity
• Translate the departmental targets and objectives at a team level to direct and manage individual performance targets ie through development review.
• Take responsibility for the delivery of time critical tasks by planning and managing workload, performance and resource requirements of QMU administrative staff to ensure consistently efficient service to the required standard, meeting the priorities of the team.
• Collate and review management and performance information to identify local trends and assist the Quality Managers to assess and improve operational effectiveness, performance and customer satisfaction.
• Develop and manage customer relations by communicating effectively
• Manage the administrative requirements for external assessments for all forensic disciplines
• To complete Risk assessments as required for QMU activities

Knowledge:

• Knowledge in the effective use of recognised Quality Management tools and techniques;
• Knowledge of values, core principles and vision
• A knowledge of the Corporate Forensic procedures
• An understanding of the MO4 Forensic Services Quality
• Have and maintain an up to date knowledge of organisational issues including a range of HR processes such as the Police Staff Discipline SOP and the Fairness at Work policy and Health and Safety protocolsManagement System
• Understanding of the challenges faced by Forensics, the Police, the Criminal Justice System and other stakeholders and how their business processes interact
• A broad understanding of the different business services provided by the Directorate and how they interact

Experience:

• Line management
• Mentoring and coaching staff
• Performance management
• Have a proven background in leading, motivating and supporting staff within a pressurised environment

Skills & Abilities:

• Proficient communication and interpersonal skills
• Excellent communication and interpersonal skills and ability to engage, build and maintain effective relationships with personnel and customers at all levels;
• Ability to manage customer and staff expectations
• Ability to manage workloads and staff resources within the Quality Management Unit and demonstrate responsibility and accountability for ensuring targets and business objectives are met by the team