General Information:

Start date: ASAP

Planned duration: 12 months

Extension: possible

Workload: 100%

Remote/Home Office: on-site work required (100%)

We are seeking technically perceptive candidates with excellent interpersonal skills for the Technical Support position. Technical support staff troubleshoot technical issues, provide timely customer feedback, and have other responsibilities. In addition, technical support associates must speak directly with customers and prepare written documentation, which requires excellent written and verbal communication.

The perfect candidate:

We are looking for a candidate who either has two years of work exposure in technical support/desktop support or someone with a finished apprenticeship in information technology combined with at least 1 years of technical support or similar. We need someone with ServiceNow knowledge and Gsuite Applications

Tasks & Responsibilities:

Identifying hardware and software problems

Troubleshooting technical problems

Install and configure hardware and software

Talking with customers to capture problems in the best way possible

Clean documentation of procedures

Guiding customers through a series of actions to resolve a problem

Providing documents and training materials to customers

Proactive Support

Onsite Support

Further develop Delivery & Opt. squad tasks and processes with the goal of reducing complexity

Make processes more efficient (Lean), automate processes while maintaining a high level of customer satisfaction

Must haves:

Finished apprenticeship in information technology or similar or 2+ years of exposure in technical support or desktop support

Proficiency with Windows/Mac OS and GSuite Applications

Knowledge with remote desktop applications and help desk software (eg Bomgar and ServiceNow)

Knowledge in Hardware support

Fluency written and verbal communication in English and German is a MUST

We can only accept EU applicants. Apply directly or contact me on (see below)

Job Title: IT Technical Support

Location: Basel, Switzerland

Job Type: Contract

TEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. CHE-101.865.121. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.