Looking for your next exciting opportunity as a Customer Service Team Lead?

Salary: Up to £40,000

Located: Derby

I am happy to present to you a fantastic opportunity with one of our luxury clients who are looking for an experienced Customer Service Team Lead to join their team.

The successful candidate will have a strong background and experience as a Customer Service Team Lead.

Your key duties and responsibilities will include:

• Day-to-day management of the Customer Service team.
• Resolve any issues escalated by customers after sale.
• Maintain status reports on performance of all contracts.
• Post sale retention focus for customers looking to cancel/return orders.
• Weekly reporting for customer service channel

What experience do you need?

• At least 3 years' customer service experience
• A strong customer resolution focus
• Microsoft Suite proficiency
• Excellent organisation and communication skills
• Calm under pressure

If you think this role is the right match for you, please apply with an updated CV. If you know anyone who may be interested, then please feel free to share so they can apply.