Associate Principal, Service Management (Asset Management) ServiceNow

SALARY: $115k - $125k plus 15%

LOCATION: CHICAGO, IL/DALLAS, TX

3 DAYS ON SITE AND 2 DAYS REMOTE, WILL DO A H1B TRANSFER

SELLING POINTS: All about asset management within ServiceNow for both hardware third party software networking etc. looking for experience with SamPro and HamPro asset management software keeping track of all data in ServiceNow building dashboards create ITAM relevant reports data center inventory

SELLING POINTS: ServiceNow platform including core common foundation tables itam tables discovering data center inventory reporting and development methods good troubleshooting skills ITAM security manage asset management process CMDB train on how to use the platform build dashboards and reporting create ITAM reports ITAM tables

Primary Duties and Responsibilities:

• To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
• Manage and mature the Asset Management process
• Responsible for end-to-end hardware and software life cycle IT Asset Management including data attributes and data relationships to the Configuration Management Database (CMDB).
• Monitor purpose, objectives, scope, as well as the principles and Critical Success Factors. Ensure Key Performance Indicators are collected, analyzed, and acted upon.
• Align the needs of the business with IT Asset Management best practice on the ServiceNow platform.
• Document ITAM procedures and train associates on how to use the ServiceNow platform.
• Review quotes in sourcing process to identify the product and service models to be procured.
• Manage product models and catalog items to the Request Management System.
• Assists the procurement, dispensing, reclaiming, disposal and tracking of hardware and software.
• Build Dashboard and Reporting. Create ITAM relevant reports and extract and socialize asset data.
• Establish and mature processes for asset management life cycle.
• Ownership for ITAM security, compliance and audits.
• Work with the lead Administrators and Developers by gathering requirements and documenting Enhancements and defects.

Qualifications:

Technical Skills:

• Experience with ticket tracking systems, such as ServiceNow, a mobile device management (MDM) tool and purchasing systems also preferred.
• Experience with ITAM or other Service Desk oriented tool sets
• ServiceNow platform experience, including experience with SAMPro and HAMPro
• Service Configuration Management experience a plus
• Experience in training for user applications, specifically ticketing systems
• Experience in documentation writing for software applications
• Experience in gathering and documenting customer requirements for software development
• Experience working with auditing entities
• Bachelor's degree in Information Technology or 3-5 years equivalent work experience.