Revenue & Benefits Advisor
Posted on Jul 4, 2019 by CV-Library
Main Purpose of the role
The main purpose of the role is to carry out the day to day task involved in the levying and billing of Council Tax Liability. The primary role will be to identify accounts that are in arrears and take the appropriate recovery action or refer the case to the appropriate agency.
They are looking for persons who are familiar with:
* Northgate Council Tax System
* Northgate Task Manager
* Council Tax Legislation
* Council Tax Liability recovery knowledge
* Document Imaging Systems such as Enterprise/Info at Work.
Specific tasks and responsibilities
Undertake a range of routines to maintain and update all Council Tax and National Non Domestic
Rates (NNDR) accounts, adhering to key metrics and measures
Undertake a range of routines to maintain and update all Council Tax Support and Housing Benefit Cases, adhering to key metrics and measures
Undertake a range of routines to maintain and update all Sundry Debt accounts, adhering to key metrics and measures
Undertake interviews, inspections, court attendance, home visits and attend events as required
Undertake an effective recovery and enforcement service for all debts
Responsible for own personal development and assist in the skills training of other staff
Contribute to ongoing service development to improve quality and reduce the cost of delivery
Qualifications / Required Experience
Experience understanding the needs of customers / working in a customer service environment
Experience in Revenues and Benefits Service (or equivalent e.g. DWP, Housing) is desirable
If you are interested then please click the APPLY button now
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer