Customer Service - Aftermarket Engineering
Posted on Jul 4, 2019 by CV-Library
£20,000 - £25,000 + Annual Bonus + Very Competitive Package
Location: West Yorkshire
My client is a market leader within their industry and have a vacancy for a Contracts Engineer. They have strategic plans for further aftermarket expansion and are committed to developing and nurturing talent and the future workforce.
This position will have responsibility for spare parts activity in the U.K. and across Western Europe. The role with specifically include reviews of spare parts enquiries, checking S/N’s against records, interfacing with factories, sales force and sales representatives, along with order processing and expediting.
What the role involves:
Prepare quotations interpret / clarify customer needs select correct parts
Produce all quotation to customers out lining required parts
Handle and communicate customer's queries
Work with Sales professionals to follow up with customers on parts / aftermarket quotes
Enter and maintain parts orders
Communicate with internal teams / export on expediting orders
Interpret customer requirements and coordinate special requests
Communicate order status to customers
Follow orders through to shipped stage and advise customers
Coordinate with customers the return of wrong or incorrectly ordered parts through RMO (return material order) process
Assist in collection issues on invoices
Maintain / communicate active offers and sales results to managers
Prepare monthly reports as required
Supporting sales and visit customers as required
Maintain and update serial number records
Proactively suggest process improvements
Contribute to a culture of LEAN thinking and continuous improvement
Acting as a facilitator between Sales, External Engineering, Finance, Supply Chain and Manufacturing teams to ensure customer expectations are met or exceeded
Any other job deemed necessary by the management
Good understanding of engineering and Industrial experience in spare parts selection with 3-5 years’ experience in the spare parts industry.
Demonstrates a desire to help grow the business.
A team player.
Shows initiative, is innovative & is a self-starter
Time management – Dedicating specific time periods to multiple activities to ensure accurate results whilst meeting
Negotiation skills - The ability to find best solutions or alternatives acceptable to project sponsors.
Resilience - The ability to keep control of any type of situation, to break problems down into manageable elements and driving teams to project completion.
Polished communication both verbal and written - and a professional appearance.
Outgoing and interested in working with people on a daily basis.
Proven ability to effectively motivate and leverage the skills and competencies of individuals
Extensive training in the range of company products will be given
On offer to the successful candidate is the ability to work for a true market leader in their field, with a fantastic financial package, with a great opportunity to progress your career.
To apply for the Customer Service – Aftermarket Engineering job please send your CV to and/or call Guy Osborne on (phone number removed)