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Chartered Sales

Posted on Jul 3, 2019 by CV-Library

Orpington, Greater London, United Kingdom
Admin & Secretarial
Immediate Start
£23k - £25k Annual
Chartered Sales

Location: Biggin Hill

Salary: £23,000-£25,000 plus commission

Hours: Monday- Friday 9am-6pm

Role Purpose:

The Charter Sales Representative will be working within the busy charter sales team - Taking sales calls, dealing with sales emails, producing quotations (incorporating crew duty, checking airport/aircraft restrictions), assisting customers and clients with all their charter needs. Establishing and maintaining personal relationships with all customers/clients.

Key Responsibilities:

To work as a member of the sales team, to ensure all quotes are responded to promptly and accurately, main duties will include:

* Answering incoming calls politely and efficiently with excellent telephone manner

* Providing prompt accurate price quoting, following the set procedures

* Producing accurate written responses to enquiries/emails

* Ensuring all enquires are checked for crew duty, airport operating times and aircraft performance limitations

* Provide excellent customer service to each customer and follow up on all enquires sent

* Producing contracts, flight briefs and invoices

* Obtain accurate and relevant information from brokers on passengers and log them in the database

* Liaise with operations on new or potential bookings

* Brief crew on pertinent passenger needs

* Personally greet flights as required

* Enter passenger details onto the database

* Have complete knowledge of capabilities and amenities of each aircraft in fleet

* Establish and maintain personal relationships with all customers in a professional and acceptable manner

* Attend industry functions when required

* Make outside sales calls, and casual "Keep in Touch" visits. This may require travel away from home occasionally

* Achieve agreed charter sales income and volume targets to agreed pricing

Essential Skills:

* Excellent telephone manner

* Excellent customer service skills

* Excellent maths

* Word competent

* Excel competent

* Accurate typing skills

* High level of grammar, spelling and punctuation

* Good communication skills (verbal and written)

Desirable Skills:

* Private jet charter or operations knowledge (Ideal, not essential)


* Analytical and Creative Thinking

* Commercial Focus

* Communication Skills

* Customer Focus

* Decision Making

* Flexibility and Managing Change

* Planning and Prioritisation

* Team working

* Leadership

* Results Focus

Reference: 210343833

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