First/Second Line Support / Operations Centre Technician
Posted on Jul 3, 2019 by CV-Library
Salary/Rate: £12 per hour
Are you seeking an opportunity to work within a busy and varied IT support environment? Would you like to enhance your experience by supporting an infrastructure that encompasses over 4000 Servers that provide services to over 300,000 users across 2000 sites worldwide?
Working 24x7 365 days a year (on a shift pattern) this critical team cover a wide range of activities including system monitoring, server patching and security monitoring to ensure the best availability of the IT infrastructure.
This role is a predominantly a mixture of first and second line support with an opportunity to provide some third line support as well.
Do you have a passion for IT support or some previous support experience which you would like to build upon – if so then this is a great opportunity to develop your hands-on experience within a massive project for a high profile Customer.
A national security clearance is required for this role but candidates not holding this level of clearance will be considered.
Shift pattern is 4 days (7am – 6:30 or 7:30 – 7pm) then 4 days off. Followed by 4 nights (7pm – 06:30am or 19:30 – 7am) then 4 days off. Then it starts again and this continues all year round including Xmas day and bank holidays.
Description of Project:
This role will undertake day to day monitoring via Service and Enterprise Management Tools and respond to events relating to the entire infrastructure. Responsible for the timely identification and reporting of all security events on the Defence system for RESTRICTED and SECRET.
Ensuring that all security incidents are reported within the JSP541 reporting timescales.
The primary site for this role is in Bracknell. Travel and work needs at other locations may be limited to the primary location. However, there is a strong likelihood that travel to other Defence Programme sites will be required on an irregular basis.
Monitoring via Service and Enterprise Management Tools and responding to events relating to entire infrastructure including:
Monitor all equipment, software and user accounts for evidence of security incidents in accordance with the accredited security processes and report to the security operations team any real or potential security incidents
Patching of Tier 1, 2 and 3 servers
Rebuilding of UADs
Installation of Software
Anti Virus Monitoring and Deployment
Ensure that all servers and UAD’s have up to date anti virus definitions using the McAfee EPO console.
Liaise with NOC/SOC and Duty Manager to ensure progression of any security incidents.
Incidents and Alerts
Management of Major Incidents relating to the Defence Infrastructure.
Issue User Awareness via CASD.
Liaise with NOC/SOC and Duty Manager to ensure progression of incidents
Heightened/Critical User Support
Out of hours 1st and 2nd line support for Heightened/Critical Users.
Liaison with on call RG representatives.
Monitor and support Microsoft SharePoint Portal Server 2003, Internet Information Server (IIS) and Windows.
Skills - Mandatory
· Good recording and administration skills.
· Must be willing to undergo security clearance.
· Good customer facing skills.
· 1st Line fix experience.
Skills - Useful
· Will need to be conscientious; have an eye for detail and accuracy; be self-motivated but also work as part of a team; be a good communicator; be able to quickly learn and implement
· Programme specific methodologies; be able to present ideas to a wide audience; be pragmatic, but when required will be able to enforce the prevalent requirements and standards.
Project People is acting as an Employment Business in relation to this vacancy