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eDiscovery Support Engineer

Posted on Jul 3, 2019 by CV-Library

London, United Kingdom
Wholesale Trade
Immediate Start
£45k - £65k Annual
Full-Time
eDiscovery Support Engineer

-London

The role:

• Provide eDiscovery platforms e.g. Relativity and other hosted applications.

• Help clients with onsite and remote implementation of products i.e. including implementation, configuration and testing

• Respond to customer issues, via helpdesk ticketing system, email and telephone

• Develop and document enterprise architecture specifications

• Research and respond to a variety of customer inquiries resolving as required.

• Document resolutions

• Suggest system and process improvements

• Work with the development team to define and influence product design and functionality

• Administer users through Active Directory

• Participate in the team’s On-call rotation

• Develop long-term relationships with clients

• Work with data centre ops, create support documentation

• Create and maintain internal and external support documentation including policies, standard operating procedures, guidelines…

Education and Qualifications:

• BSc or BA degree in related field or commensurate work experience

Skills and Competencies:

• Excellent verbal and written communications skills

• Strong organisational skills, attention to detail and technical judgment

• Ability to work independently and collaboratively to provide excellent client service in demanding, deadline-drive situations

• Ability to effectively communicate and coordinate with peers/managers/stakeholders

• Experience and creativity in troubleshooting software/hardware/process problems

• Ability to guide/contribute to support process improvement

• Efficient and effective problem resolution abilities; ability to think clearly under pressure

• Ability to analyse, identify, and communicate corrective actions

• Willing to travel in UK or overseas approx. 25-30% of the year if required

Experience:

• Significant experience of Computer Helpdesk, Application Support

• Demonstrable experience supporting of hosted applications

• Proven experience in litigation support or related legal area, highly preferred

• Understanding of legal terminology, litigation objectives, and litigation support specific technologies (Concordance and Summation and LAW, Nuix etc.) is desirable

• Familiarity with Outlook, MS Exchange Server, and Lotus Notes

• Knowledge of networking principles, Microsoft 2008 R2, 2012 R2 and newer operating systems, IIS web server, infrastructure trouble-shooting

• Experience supporting enterprise systems e.g. Windows Server, Red Hat Linux, Microsoft SQL Server, Active Directory, and Virtual environments

• Knowledge of Team Foundation Server, SharePoint, SQL Reporting Services, Amazon Web Services (AWS) and Azure data centres

• Ability to create and understand Microsoft SQL Server scripts and stored procedures

• Ability to debug C++ and .NET source code

• Current Microsoft and other Tech Certifications

Desirable (but not essential):

* Knowledge and usage of any document review management application such as, Relativity, Concordance, Summation and Introspect etc.

* Knowledge of and experience in data manipulation, data conversion, and data analysis activities in a SQL database and MS Access

* Programming experience

Brimstone Consulting acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. Brimstone Consulting is an equal opportunities employer. Due to time constraints we can only reply to applicants that match our clients’ specifications.

Our Data Protection number: ZA(phone number removed)

Reference: 210342739