Sales Advisor

Posted on Jul 3, 2019 by CV-Library

Staffordshire, United Kingdom
Admin & Secretarial
Immediate Start
£8.54 - £8.54 Hourly
Full-Time
JOB PROFILE: Telesales Operator

Hours: Part Time – 30 Hrs

10:00 earliest until 17:00 latest on rotation

5 days out of 7 including every other Sunday.

Role Purpose Statement

To develop profitable sales growth through existing and prospect customers in accordance with the business development plan

To meet and exceed sales and quality targets

To deliver excellent customer service in terms of the

To assist in the achievement of the department’s targets and objectives ensuring profitable sales growth is met / exceeded.

Key Accountabilities & Responsibilities

To work with the Telesales Management and contribute towards operational plans that deliver the telesales strategy

To develop profitable sales growth of the Company range of products/services by meeting/exceeding set sales targets.

Using effective planning to initiate and accept customer orders by telephone in accordance with established procedures and quality standards.

Develop sound knowledge of customer's needs, competitor activity and the Company's products/resources.

Respond to customer complaints/enquiries in accordance with established procedures and quality standards

Foster and maintain customer relationships

Identification of changes to improve both personal performance

To cooperate in the centres compliance with the Company’s Health and Safety policy

To comply with all HR procedures, i.e. discipline, recruitment, etc

To maintain understanding of product range

To work effectively with other individuals and teams and achieve company objectives

To plan work load to optimise customer contact

Knowledge, Skills & Experience

Essential:

PC literate

Verbal communication skills

An ability to work in a pressured time critical environment

Literacy and numerical skills

Customer facing skills

An ability to work effectively within team

Objection handling and questioning

Desirable:

Food knowledge

Sales ability

Reference: 210341641

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