Posted on Jul 3, 2019 by CV-Library
Hours: Part Time – 30 Hrs
10:00 earliest until 17:00 latest on rotation
5 days out of 7 including every other Sunday.
Role Purpose Statement
To develop profitable sales growth through existing and prospect customers in accordance with the business development plan
To meet and exceed sales and quality targets
To deliver excellent customer service in terms of the
To assist in the achievement of the department’s targets and objectives ensuring profitable sales growth is met / exceeded.
Key Accountabilities & Responsibilities
To work with the Telesales Management and contribute towards operational plans that deliver the telesales strategy
To develop profitable sales growth of the Company range of products/services by meeting/exceeding set sales targets.
Using effective planning to initiate and accept customer orders by telephone in accordance with established procedures and quality standards.
Develop sound knowledge of customer's needs, competitor activity and the Company's products/resources.
Respond to customer complaints/enquiries in accordance with established procedures and quality standards
Foster and maintain customer relationships
Identification of changes to improve both personal performance
To cooperate in the centres compliance with the Company’s Health and Safety policy
To comply with all HR procedures, i.e. discipline, recruitment, etc
To maintain understanding of product range
To work effectively with other individuals and teams and achieve company objectives
To plan work load to optimise customer contact
Knowledge, Skills & Experience
Verbal communication skills
An ability to work in a pressured time critical environment
Literacy and numerical skills
Customer facing skills
An ability to work effectively within team
Objection handling and questioning
£18k - £18.9k Annual
£18.9k - £18.9k Annual
£8.54 - £8.54 Hourly
£18k - £20k Annual