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2nd Line OOH Analyst

Posted on Jul 3, 2019 by CV-Library

Croydon, Greater London, United Kingdom
Wholesale Trade
Immediate Start
£25k - £30k Annual
Full-Time
An established client of ours in the Manage Service sector are looking for a 2nd Line OOH Analyst to join their team to support and deliver high quality complimentary managed IT services.

Definition

2nd Line OOH Analyst (out of hours) will be responsible and accountable for running the service desk outside of normal business hours.

To provide a consistent level of support/BAU service OOH

Requirements

* Provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service

* Ensure that all SLA’s are met

* To work effectively and productively with 3rd line support

* Take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site

* Document all calls on the call logging system

* Produce statistics each month on Help-desk issues

* Maintain user security on all systems

* Supporting users in the use of Computer equipment by providing necessary training and advice

* To arrange for external support visit whenever problems cannot be resolved in house

* Good communication skills

Experience/Qualifications for 2nd Line OOH Analyst

* Experience using RMM and Monitoring tools daily

* Supporting Microsoft Office 2013/2016 suite

* Office 365 applications

* Windows Server 2012/2016

* Exchange Server 2013/2016/Online

* Knowledge of networking, routing, switching & Firewalls

* Virtualization (VMware/Hyper-V)

* Microsoft Exchange / Active Directory administration

* WAN/LAN/Wireless

* Citrix

Desirables 2nd Line OOH Analyst

CompTIA A+ Essentials

CompTIA A+ IT Technician

Microsoft Desktop Qualifications

Microsoft Server Qualifications

ITIL Foundation or greater

Benefits

Car Allowance

Cycle to work scheme

Discounts on travel, food, cinema

For more 2nd Line OOH Analyst roles please visit the Alfen website and apply directly

Reference: 210341496

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