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Technical Support Engineer

Posted on Jul 3, 2019 by CV-Library

Winchester, Hampshire, United Kingdom
Accountancy
Immediate Start
Annual Salary
Full-Time
A new role has arisen for a Technical Support Engineer for an engineering company at their Winchester site. The company develop, manufacture and export products within the adhesive/polymer/engineering industry. The employees have a real passion and conviction in what they do and the products they produce, resulting in a growing global client base

This permanent, full time position offers a salary to reflect your level of experience and the opportunity for personal development. Annual bonus, private healthcare and a generous pension plan are also included.

The role of Technical Support Engineer is a varied and interesting dual role. You will be supporting your colleagues with basic testing of products and will be the connection for customers and distributors within Europe, by providing detailed product knowledge.

Your role as Technical Support Engineer includes the following:

* Telephone and email technical support for internal and external sales engineers and distributors

* Customer site visits to assist sales and distribution with product recommendations and troubleshooting

* Exhibition stand manning as required

* Manning technical helpline telephone, webchat and support inbox

* Updating CRM database, forwarding sales leads to relevant salespeople and distributors

* Preparation and execution of training and demonstration presentations and materials

* Key contact for product quality complaints

* Assistance in promotional video filming activities

* Creation and control of technical datasheets

* Writing of technical articles and product PR in collaboration with marketing department

The essential requirements for the Technical Support Engineer are:

* You are educated to degree level within a Scientific or Engineering capacity.

* A strong understanding from current/previous commercial employment within adhesives/polymer/engineering related industry

* You are a confident and articulate communicator

Would you like to be part of an innovative and successful company? Apply immediately, we look forward to hearing from you

Reference: 210340770

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