Senior Helpdesk EPOS

Posted on Jul 3, 2019 by CV-Library

Essex, United Kingdom
Wholesale Trade
Immediate Start
£27k - £31k Annual
Senior Helpdesk EPOS – £27 - £31K

Do you have experience supporting EPOS Systems at 2nd/3rd line level? Are you looking for a senior service desk role within a highly successful retail technology solutions business?

Working in a team of 10 you will be responsible for delivering 2nd/3rd line remote and on-site support to a range of high-end retail customers across the UK – predominantly in London.

This rapidly expanding business offers, quirky modern offices, chill out zone, café, free coffee, parking together with an excellent salary of up to £31K based in Loughton.

Responsibilities of the Senior Helpdesk:

* The delivery and support of remote and on-site support to a range of different customers in the Retail industry ranging in various vertical markets such as apparel, jewellery, footwear plus many more

* Provide 2nd/3rd line support to all retail equipment such as receipt printers, touch screens, all in one units, stock take scanners, credit card devices.

* Supporting Microsoft Systems

* provide clear and concise documentation and record information in the service desk system

* Take ownership of your tasks and see them through to completion

* Focus on customer & systems security with clear plans to manage incidents and disaster recovery

* Develop test plans for IT & Software

Skills & Characteristics of the Senior Helpdesk:

* Experience with POS hardware i.e. receipt printers, touch screens, all in one units, stock take scanners, credit card devices.

* Exposure to a helpdesk working environment

* Microsoft operating systems, including Windows Server 2008 & 2012 and Windows 7, 8 & 10.

* Ability to provide support to those using Microsoft Office applications.

* IPv4 Networking Technologies – understanding of TCP/IP, Routing, DHCP, DNS and network security (proxy servers, firewalls).

* Experience of configuring and supporting networked and local (USB) printers.

* An understanding about networking, implementing a network, cabling, configuring routers, switches etc.

* Experience in configuring anti-virus solutions, email and web filtering, remote access security, firewalls, intrusion detection, password controls and security management.

* Ability to support smartphone users

What’s in it for you?

* Salary: up to £31K depending on experience

* Increase in salary once formal training completed

* Team incentives

* Career Progression

* Hours: Monday to Friday (phone number removed)pm

* Some paid out of hours work (rota basis)

* Free parking

* Holidays = 28 days

* Pension

* Regular team social events

* Modern office/Chill out Zone/Cafe

* Free tea & coffee

Reference: 210339677

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