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1st Line Helpdesk

Posted on Jul 3, 2019 by CV-Library

Essex, United Kingdom
Wholesale Trade
Immediate Start
£20k - £25k Annual
Full-Time
1st line Helpdesk – up to £25K

Have you worked in an IT Service Desk/Helpdesk position? Do you have knowledge of supporting EPOS Systems? Are you looking for a service desk role within a highly successful retail technology solutions business?

Working in a team of 10 you will be responsible for delivering inbound 1st line support to a range of high-end retail customers across the UK.

This rapidly expanding business offers, huge potential with their structured 12-month career plan leading to 2nd & 3rd line roles, quirky modern offices, chill out zone, café, free coffee, parking together with an excellent salary of up to £25K based in Loughton.

Responsibilities of the 1st Line Helpdesk:

* The delivery and support to a range of different customers in the Retail industry ranging in various vertical markets such as apparel, jewellery, footwear plus many more

* Ensure all support calls are to be logged and up to date via our in-house ticketing system.

* Dealing with issues quickly and effectively, and escalating service requests to Line 2 when required.

* Report to the Helpdesk Managers each day, ensuring problems are effectively communicated across all levels.

Skills & Characteristics of the 1st Line Helpdesk:

* Exposure to a helpdesk working environment

* Knowledge of EPOS support

* Experience with POS hardware i.e. receipt printers, touch screens, all in one units, stock take scanners, credit card devices a distinct advantage

* Quick learn, eager to learn and hard working

* Ability to provide clear and concise documentation and record information in the service desk system. Create Help Guides, Knowledgebase documents, and change documents.

* Excellent customer focus and ability to build rapport.

* Highly motivated, driven by the achievement of agreed objectives.

What’s in it for you?

* Salary: up to £25K depending on experience

* Increase in salary once formal training completed

* Team incentives

* Career Progression

* Hours: Monday to Friday (phone number removed)pm

* Some paid out of hours work (rota basis)

* Free parking

* Holidays = 28 days

* Pension

* Regular team social events

* Modern office/Chill out Zone/Cafe

* Free tea & coffee

Reference: 210339176

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