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IT Systems Analyst

Posted on Jul 3, 2019 by CV-Library

Watton, Norfolk, United Kingdom
Wholesale Trade
Immediate Start
£18k - £20k Annual
Full-Time
Head Hunted Recruitment are working exclusively with a market leading and award winning business based in Norfolk who have an exciting opportunity for an IT Systems Analyst to join this profitable, privately owned business.

The successful IT Systems Analyst will be primarily responsible for IT support, ensuring problems are promptly dealt with or delegated, and recorded within the helpdesk system. To increase staff efficiency and productivity by providing suitable software training.

Specific Job Responsibilities:

Systems Analyst

* Communicate with internal colleagues to understand the needs of departments and the organisation as a whole;

* Work with external stakeholders to understand and investigate feedback into the service/function/product provided;

* Analyse your findings and create suggestions for strategic and operational improvements and changes;

* Consider the opportunities and potential risks attached to the suggestions you have made;

* Identify the processes and information technology required to introduce your recommendations;

* Gain agreement, from senior management, of the best method of introducing your recommendations to the business. Set schedules and agree budgets.

* Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern;

* Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary;

* Support the staff and teams in making the recommended changes, including helping to resolve any issues;

* Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

Helpdesk

* Prioritising and managing cases/IT tickets and delegating them between yourself and the IT team;

* Providing updates to staff on their open cases and when they’re going to be resolved;

* Identify when cases need to be referred to third-parties or be escalated to senior management;

* Talking staff or clients through a series of actions, either face-to-face or remotely, to resolve issues;

System Administration

* Configuring computer hardware and applications – Windows 7/10, macOS, Office 365, Adobe Creative Cloud, Wrike, Zoom.

* Managing our Office 365 environment – Exchange & SharePoint proficiency is essential, as well as each of the Office applications;

* Setting up new users' accounts and profiles and dealing with password issues – Active Directory experience is essential;

* Troubleshooting system and network problems and diagnosing and solving hardware or software faults – Cisco Meraki familiarity would be beneficial;

* Supporting our ERP system – SQL Server familiarity would be beneficial;

* Ensuring procedures related to each IT function are kept up-to-date;

Relevant Skills and Experience

* Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a technical translator between parties of different IT knowhow;

* The ability to work under pressure on multiple projects within your project timeframes;

* A passion for creating solutions with a positive attitude to change;

* Excellent analytical skills and an informed, evidence-based approach;

* A strong interest in business and business development;

This position receives a highly competitive salary paying from 18k - 20k per annum DOE

Reference: 210338664

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