This Job Vacancy has Expired!

1st Line Support Engineer

Posted on Jul 3, 2019 by CV-Library

Hampshire, United Kingdom
Wholesale Trade
Immediate Start
£21k - £25k Annual
Full-Time
1st Line Support Engineer

Southampton

£21,000 - £25,000

An exciting opportunity has arisen for a 1st Line Support Engineer to join a leading team of 13 support engineers within a business who design and develop innovative biometric solutions for a range of secure sites across the UK. You will be the 3rd 1st line Support Engineer working with 7 2nd – 3rd line Support engineers. They are currently looking for a replacement Ticketing Management tool so if you are confident and excited by learning new technologies and have had any experience in either migrating or switching toolsets this would be very advantageous.

Main responsibilities will include:

· Answering initial calls from customers

· Logging tickets on the service management tool – ReadyDesk, ServiceNow and JIRA

· Chasing outstanding tickets to ensure swift resolution

· Producing MI reports for analysis of types of calls, length of time open, trends etc.

Qualifications and Experience:

* Previous experience of working in a 1st Line Support Role / Helpdesk Role

* Problem Solver who is keen to understand and learn how issues are derived and resolved

* Excellent written and oral communication skills

* Knowledge of Windows Server and Windows OS

* Active Directory and Exchange Support

* VMWare / Virtualisation – advantageous

A fantastic place to develop your skills and career!

If you have the relevant experience please send your CV

Reference: 210338565

Similar Jobs

1st Line Support Engineer

Basingstoke, Hampshire, United Kingdom

£18k - £22.5k Annual

1ST LINE SUPPORT ENGINEER

Hounslow, Greater London, United Kingdom

£25k - £28k Annual

1st Line Support Engineer

Oxford, Oxfordshire, United Kingdom

£142 - £142 Daily

1st Line Support Engineer

West Yorkshire, United Kingdom

£20k - £25k Annual

1st Line Support Engineer

Greater London, United Kingdom

£80 - £100 Daily

1st Line Support Engineer

Surrey, United Kingdom

£17k - £20k Annual

1st Line Support Engineer

London, United Kingdom

£24k - £25k Annual

1st Line Support Engineer

Maidenhead, Berkshire, United Kingdom

£23k - £26k Annual

1st Line Support Engineer

Greater London, United Kingdom

£18k - £23k Annual

1st Line Support Engineer

Warrington, Cheshire, United Kingdom

£18k - £22k Annual