Insurance Administrator/Account Handler

Posted on Jul 3, 2019 by CV-Library

Berkshire, United Kingdom
Call Center & Customer Service
Immediate Start
£20k - £24k Annual
Full-Time
Insurance Administrator/Account Handler

Location : Wokingham

Salary £20-24,000

My client who are based in Wokingham are looking for an Insurance Administrator/Account Handler to join their team. We are looking for candidates who are able to provide daily support to the Account Executives, day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. You will be the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Ensure the smooth running of assigned portfolio on a day to day basis

Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels

Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources

Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate

Co-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queries

Prepare template client reports as request by Account Executive

Resolve any identified discrepancies in provider documentation before sending to clients

Technical Skills

Maintain excellent levels of product and market information

Good working knowledge of Microsoft Office applications, specifically Word, Excel & Outlook

Quick & accurate keyboard skills

Knowledge of Customer Service principles and practices o Knowledge of Terms and Conditions, FCA regulations including Money Laundering and Data Protection and Treating Customers Fairly

Excellent communication skills including telephone manner

High standard of literacy & numeracy

Ability to work as a team and individually using common sense at all times

Good organisational skills and ability to priories workloads

High level of accuracy & attention to detail

Ability to retain & recall information and a good aptitude for problem solving

Strong team player with a passionate approach for work

Reference: 210338432

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