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IT Technical Support Analyst

Posted on Jul 3, 2019 by CV-Library

Cramlington, Northumberland, United Kingdom
Wholesale Trade
Immediate Start
£13 - £22.3 Hourly
Contract/Project
IT Technical Support Analyst

Our global client based in Cramlington is recruiting an IT Technical Analyst to join their busy team. The role is initially a 9 month contract with a possible extension offering an hourly rate of up to £22.31 per hour depending on experience. This is a fantastic opportunity to work for a professional, thriving pharmaceutical organisation. This role within the IT Department is to support the desktop environment and infrastructure and ensure that it is maintained within Corporate and Regulatory requirements.

1. Maintenance and development of IT desktop environment and infrastructure

* Ensure corporate systems are implemented as per technical bulletins to manage user security.

* Ensure that network and desktop environment are maintained to ensure minimum business disruption through lack of availability.

* Develop performance monitoring activities to ensure availability of equipment is maintained.

* Project management of major/minor upgrades to site environment.

2. Implementation of new IT systems and processes to support business requirements

* Participation in divisional and corporate projects as site technical representative in European IT network.

* Provide IT technical input to system implementation projects.

* Identify and deliver projects to improve infrastructure.

3. Support Local Infrastructure and Client Service IT Groups

* Provide technical direction and support to staff.

* Provide 2nd line IT helpdesk support and manage interfaces with suppliers / corporate groups as appropriate.

* Participation in corporate mandatory activities, such as but not limited to device patching, security vulnerability remediation

4. Maintain compliance to Company‘s Corporate and Regulatory guidelines for IT infrastructure

* Develop and maintain SOPs to support departmental activities.

* Contribute change controls and validation documentation associated with IT projects.

Skills

* Working computer and technical systems knowledge.

* Customer service experience.

* Strong communication and interpersonal skills.

* Good listening skills

Reference: 210336415

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