IT Support Manager
Posted on Jul 3, 2019 by CV-Library
Our client has grown significantly over the last few years and they are now looking for an experienced, ambitious and enthusiastic IT Support Manager to join the team to help take the business forward.
Salary: Circa £40k per annum, negotiable dependent on experience
Location: Speke, Liverpool (L24)
This role involves managing a team of Engineers along with a Team Lead, to successfully provide outsourced IT support to a range of clients, focusing on creating the best customer experience possible.
You will report to the Service Delivery Manager and work closely with the owner/MD to shape and drive the support department. You will be expected to be self-driven, want to take ownership and responsibility, and be able to operate for substantial periods without supervision. You will have excellent communication skills, a proven track record of leading a successful support team function in the past.
You will be liaising with clients, managing expectations and handling escalated support issues to ensure total client satisfaction, ensuring the growing support team remain motivated and high staff retention continues, as well as ensuring a culture of Continuous Improvement is championed throughout the team.
Our ideal applicant will have/be;
Previous experience of managing a team of technical/IT professionals in the past
An influential manager and natural leader who can motivate and get the best out of a technical team and wants to take responsibility.
People oriented with an obsession for customer service and delivery who is committed to delivering results.
Excellent with your organizational and multi-tasking skills
A naturally analytical and problem-solving person who is able to learn on the fly
Able to provide evidence of self-development/self-learning and keen to better yourself through constant learning and questioning.
Any technical knowledge of the following would be desirable but not essential; Microsoft Windows Servers, General PC and laptop troubleshooting, Hardware and software experience together with experience of peripherals and accessories, installation, configuration and maintenance of Microsoft Windows XP and above, TCPIP / Routers / VPN / Firewalls, Office 365/POP/SMTP mail etc.
A confident communicator (including active listening ability) with an excellent telephone manner
Self-motivated and keen to help and assist others
Enthusiastic about technology and its use
A full, clean driving license
eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the “apply now” button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via