Desktop & Field Support Engineer

London - mainly field based, travel to different offices

Salary: Up to £36k (DOE)

Advantage Resourcing are seeking a Desktop & Field Support Engineer to join a international travel & leisure business based out of their Kingston offices.

Job Purpose

The role holder will be part of IT Service Operations org within our client with an objective to:

• Provide technical support on end-user devices including desktop/laptop/mobiles/printers/peripherals/conference units ensuring all related incidents & service requests are appropriately categorized, prioritized and resolved within SLA. This includes visiting sites across UK where users are based.
• Ensure regular status updates are provided to customers until incidents are resolved or service requests are fulfilled
• Collaborate with 3rd line Infrastructure Engineers on System builds, OS & Application packages & OS/Software patches to ensure the latest builds are deployed across end-user estate
• Visit Retail stores & remote sites to provide IT support & conduct IT health check on-site

Accountabilities

• Ensuring end-user IT device estate is up to date
• All OS & software applications are patched and up to date
• Managing & maintaining the end-user asset register, process & inventory
• Conducting IT health check & support to remote users & retail stores
• Collaborating with 3rd line infrastructure to ensure OS & application builds are automated & ready for deployment
• Resolve IT incidents to ensure minimum impact to users due to incidents related end-user devices

Qualification & Education:

• Degree or Honours (12+3 or equivalent)
• ITIL certified
• Any additional desktop administrator certifications is an advantage. example: Mircrosoft365, CCNA, CompTIA A+

Experience:

• Minimum 4+ years' experience in a similar role
• Experience in both physical & virtual Desktop technologies
• Triaging at LAN/WAN/Switch level
• Expert knowledge of Microsoft Windows Operating Systems
• Proficient in software builds & deployment technologies such as Microsoft Endpoint Manager, SCCM, InTune, MDM, Ivanti Landesk
• Active Directory, O365, GPO's and DNS
• Microsoft Office software & Exchange
• AV & Enterprise security products
• Experience in troubleshooting desktop and laptop hardware issues
• Experience in End-user device provisioning & OS deployment methodologies

Interested?

If you are interested and keen to find out more, please apply with your latest CV and reach out to Tom Johnson - Ref: 71191