Description:

Role: The Genesys Technical Consultant will fundamentally provide design, consultancy, and technical support services for our new cloud-based contact center platform that underpin the Global Service Desk. You will work on technical change projects' across all systems and act as a technical lead for the GSD Systems Design Team.

Responsibilities:
Provide authority on overall design and technical elements for the Genesys Cloud CX platform
Provide consultancy activities on customer, business, and internally driven projects
Input into roadmap for Genesys Cloud CX technologies
Produce well-articulated and succinct documentation to support technical requirements
Lead and manage technical projects, including customer enhancements and system upgrades
Identify, define, document, and implement new technical solutions or features by working with our supplier to enhance systems
Support business through pre-sales activities and ensure customers adhere to our standard capability

Knowledge & key skills
8+ years experiencing engineering or consulting for Genesys Cloud CX, or another CCaaS platform
Broad technical understanding of Genesys Cloud CX technologies
Hands-on experience leveraging omni-channel capabilities (IVR, Web Chat, Chatbot, Email) flows within Genesys Cloud Architect
Experience with consumption of RESTful APIs for integration touchpoints within Genesys Cloud CX
Conceptual understanding of cloud concepts and architectures (AWS is preferred)
Preferred certificates on Genesys Cloud CX include Professional (GCX-GCP), Developer (GCX-GCD) and Architect Certification (GCX-ARC)

Skills:

• desktop support
• windows
• ms365
• genesys
• Cloud CX

Employee Value Proposition:

Fully remote and opportunity to go perm.

Job Title: Genesys Technical Consultant

Location: Hatfield, UK

Rate/Salary: .00 GBP Daily

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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