1st/2nd Line IT Support Engineer

• Location: Whiteley, Hampshire
• Employment Type: Permanent
• Salary: £20,000 - £28,000 per year

Are you ready to take your IT support career to the next level? Our Managed Service Provider (MSP) in Whiteley, Hampshire, is looking for a talented 1st/2nd Line IT Support Engineer to join our dynamic team.

What You'll Do:

• Provide Exceptional Support: Be the go-to person for resolving IT issues for our clients. You'll tackle a variety of technical challenges, making each day unique.

• Troubleshoot: Investigate and resolve IT problems, ensuring our clients can stay productive and their systems run smoothly.

• Customer Service: Deliver top-notch customer service. You'll communicate clearly and professionally with clients, ensuring their needs are met.

• Collaborate: Work closely with our team to share knowledge, solve problems, and contribute to our collaborative and positive work environment.

What You'll Bring:

• Experience: Proven experience in a 1st/2nd Line IT support role is essential.

• Technical Skills: Strong knowledge of Windows, Active Directory, Office 365, and hardware troubleshooting. Experience with MacOS and Linux is a plus.

• Certifications: Industry certifications like CompTIA A+, Network+, or Microsoft certifications are beneficial but not required.

• Customer Focus: A passion for helping people and providing excellent customer service.

• Adaptability: IT is always evolving, so you should be eager to learn and adapt to new technologies.

Why Join Us:

• Career Growth: We invest in our team's professional development, providing opportunities to expand your skill set and advance your career.

• Supportive Environment: We value teamwork, knowledge sharing, and creating a positive workplace.

• Competitive Salary: You'll receive a competitive salary between £20,000 - £28,000 per year, commensurate with your skills and experience.

• Benefits: We offer additional benefits, including company perks and ongoing training opportunities.

Ready to join a forward-thinking MSP and take your IT support career to new heights? Apply today and let's start the journey together!

If you're passionate about IT, love problem-solving, and thrive in a fast-paced environment, we want to hear from you. Apply now to become our 1st/2nd Line IT Support Engineer!