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Team Manager

Posted on Jul 2, 2019 by CV-Library

Buckinghamshire, United Kingdom
Call Center & Customer Service
Immediate Start
Annual Salary
Established in 2006, Everyday Loans has become a subsidiary of Non-Standard Finance plc when it was acquired by them early in 2016. Everyday Loans offers unsecured personal loans to UK customers through its network of over 70 branches across the UK. We meet customers face-to-face to help people with their financial requirements, offering unsecured loans to homeowners and tenants.

Job Description

Job Purpose

To manage, motivate and develop a team of Account Managers in order to meet defined company KPI’s.You will also be required to conduct customer sales and service tasks in-line with the business objectives. Build the value of the business for all stakeholders (customers, staff & shareholders) by constant development and improvements in our people, product, infrastructure and financial results.

Key Responsibilities

To ensure all administrative and audit procedures are complied with

Ensure all tasks are completed within the time frames given

To sell and promote company products and services

To identify process improvements and implement accordingly

To ensure all loans are executed pursuant to customer need and company appetite

Manage, motivate and develop the Central team by delivering regular ‘kerbside training’, identifying staff needs and producing relevant development plans

Ensure compliance with company policy and procedure, FCA and other regulatory requirements

Achieve all targets as defined by Manager

Generate business through quality customer service

Explain services and products to customers and analyse customer suitability for products

Ensure all customer documentation is accurate and up to date at all times

Maintain an efficient and organised branch filing system

Participate in Branch/Company training and induction programmes

Manage and help develop the training/coaching of new team members

To develop detailed knowledge of both financial products and company’s standard procedures

Adhere to the Core Values of ELL and ELL’s TCF policy


Skills and Experience

Computer literate.

Basic literacy and numerical skills.

Customer Service/Call Centre/Call Maker

Excellent communication and presentation skills

Product and market awareness

Reference: 210335375

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