IT Support Engineer

Posted on Jul 2, 2019 by CV-Library

Nationwide, United Kingdom
Wholesale Trade
Immediate Start
£150 - £160 Daily
Contract/Project
Concept are urgently recruiting for an IT Support engineer for a leading IT Services organisation with travel throughout London

The role will be part of our client’s “Onsite Team” and will involve working on multiple client sites throughout London & occasionally home counties(never multiple sites per day). The onsite contingency team’s purpose is to provide onsite desktop / 2nd line support, covering periods of annual leave, sickness and peak periods of work for clients from SME to Blue Chip in size. The role will involve you having exposure to various client infrastructures / challenges and will require you to be able to adapt to multiple types of environments.

Responsibilities and ideal experience of the role –

* Provide a single point of contact for all users of IS, logging and managing support incidents maintaining ownership of the issue until resolved

* Travel throughout the London boroughs & occasionally other parts of the South East (you will never be on multiple sites per day) working on various sites providing service desk and floor walking support (1st & 2nd line)

* Provision of first and second line support, providing both hardware and software support

* Working on Windows (7 and 10)/ Office (2003/2010/2016)/ desktop/ printer/ phone hardware based tickets

* Completing IT Installations, move and changes where required

* Be adaptable to different clients sites (sizes ranging for small SME’s to large Blue Chip organisations)

* Be confident within a support role and able to introduce yourself / hit the ground running in a new clients premises

Further role details –

* Day work, Monday to Friday, 09:00 to 17:30 onsite based (travel to and from site outside of core hours)

* Travel to other London sites where required, using the public transport system OR using your own vehicle

* Lots of training involved – when there is no work to be covered you will either be undergoing further training or working from home

Contract role - £150 per day pay + £10 towards travel expenses

Initial 4 month period

Reference: 210334985

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