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3rd Line Software Support Technician - Life Sciences Software

Posted on Jul 2, 2019 by CV-Library

Cambridgeshire, United Kingdom
Wholesale Trade
Immediate Start
Annual Salary
Our client specialises in developing software in the life sciences sector. The software is deployed in the cloud with a powerful database at the back-end with both Windows and Linux infrastructure to oversee.

They are looking for a technically skilled individual who can offer customer support on their product to an international customer base.

You will need the following skills to help you deliver a successful outcome: -

Experience technically helping customers (internal or external) on software support issues (phone), including solving application and technical support tickets – ideally up to 3rd line support level

Linux and/or Windows configuration / administration (physical/virtual/cloud)

Researching technical solutions to support incidents raised

Experience with configuration management tools like Ansible, Puppet, etc.

Web server and proxy configuration

Python/Java and front end coding skills

Working use of REST APIs of SDKs

This is a fantastic opportunity for an experienced person who wishes to put their skills, knowledge and commercial background into a highly reputed company – joining an experienced team.

This vacancy is being managed on behalf of the employer by Edgar Cowen who are acting as a Recruitment Agency.

Please note: If you have not had a response from your application within 7 days, please assume your application is not being progressed

Reference: 210333946

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