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Application Software Helpdesk Analyst

Posted on Jul 2, 2019 by CV-Library

Lutterworth, Leicestershire, United Kingdom
Wholesale Trade
Immediate Start
£20k - £25k Annual
Helpdesk Analyst - Application Software Support: An excellent opportunity to further your IT Management career in a leading international software company

The Company: MACS Software Limited, a developer of software specialising in improving the efficiency and management of manufacturing & logistics companies worldwide.

Position: Part of the Implementation/Support team, focusing mainly on first line application software support.

Based in Lutterworth (adjacent to junction 20 of the M1 motorway) but with occasional travel to customer sites.

Requirements: We are looking for an enthusiastic individual with a good level of education (Degree level or equivalent) and relevant experience to join the Company as a member of the implementation/Support team.

Key skills required:

 A hands-on, common sense approach

 Good communication skills

 Good IT, numeracy and analytical/problem solving skills

 Good organisational skills with a “can do” attitude

 Personable, confident and able to work under pressure to tight deadlines and meet customer expectations

 Knowledge of the warehousing environment / warehouse management systems would be of particular benefit (but not mandatory)

 A willingness to travel if required

Responsibilities: Main duties to include:

 Help in the installation and support of MACS software systems from head office and potentially in the field

 Assist in the production of associated documentation e.g. system user instructions

 Other tasks associated with the running of the business e.g. reporting, data migration, site visits etc.

 Flexible and adaptable with a willingness to undertake tasks as required to support the business and our customers.

 To work to, and ensure compliance with, company management systems at all times

What we offer:

Salary: Subject to experience (£20-25k)

Holidays: Initially 20 days, rising annually to a maximum of 24 days

Private healthcare: Discretionary, after 1 year of service

An excellent opportunity to further your career and opportunities to progress into testing, implementation & training

Reference: 210333369

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