Member Services Advisor - Financial Services

Posted on Jul 2, 2019 by CV-Library

West Yorkshire, United Kingdom
Call Center & Customer Service
Immediate Start
£12.9k - £12.9k Annual
Part-Time
Job Title: Member Services Advisor

My client is a well-established financial institution based in Leeds with over 10 offices in and around West Yorkshire. They are looking for someone who can really make an impact in their Armley branch. This is a customer facing with great customer service and integrity being very useful skills sets for the role.

Managing many aspects of banking, savings and loans your success is paramount to the success of the branch. A meticulous & process orientated candidate with strong English is very desirable.

You would be welcomed into financial services industry with plenty of hands on experience and training. Initially on induction and 1 day a month moving forwards. With a preference in the business to always hire internally development opportunities are available also.

Hours are 9am – 3pm Monday – Friday 27.5 hours a week

If you are interested, please apply to the role or call Matt Lawson on (phone number removed) for further information.

Main Purpose of Job

Delivering the very best member service by treating customers fairly, whilst spotting opportunities to generate sales leads and meet defined business targets and objectives.

Key Accountabilities

* To meet and exceed defined business objectives, and targets to ensure sustainability of the branch

* Maintain high and accurate standards of member service and adhere to defined service levels and procedure manual

* Ensure accurate balancing of own till and cash bag

* Deliver and process cash transactions face to face.

* Contribute to treasury and cash ordering management

* Support members with the completion of application forms and any other queries

* Build relationships with the Members and the team

* Continually identify potential risks i.e. Money Laundering and Fraud

* Follow member service, compliance, audit and security processes and procedures

* Seek continually to update knowledge on all products and services ie Loan assessment, Savings, Dividends.

* Challenge existing practices and methods, proposing solutions to promote a high level of member service

* Proactively take ownership of own development needs

* Flexibility in approach to the role and offer support to other branches

* Demonstrate the principals of Treating Customers Fairly philosophy and regulation

* Complete the daily and weekly spread sheets for Management Information

* Support head office administration during busy times.

* Proactively look for new and innovative ways to develop business for the branch and organisation

Financial

Process transactions to and from members accounts

Advise members on all aspects of Credit Union Services

Administration of Members Accounts

Liaison with Credit Control

Member Care

Physical

Implementation of Clear Desk Policy

Health & Safety

Compliance

Security

Qualifications, Skills & Experience

“GCSE” level standards of education

Demonstration of a high level of initiative and forward thinking.

Well-developed Financial Skills

Well-developed IT skills

Good interpersonal skills

A flexible approach to business needs

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy

Reference: 210331324

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