IT Help Desk - Preston
Posted on Jul 2, 2019 by CV-Library
Salary: 25 and over £8.21
Under 25's £7.70
Days Monday to Friday
Shift between: 07.00 to 19.00
Duration: On- Going
Your New Company
We have an exciting opportunity to recruit a number of Service Desk Agents to join our team in Preston. This is the ideal opportunity to take your first step into your IT career.
Your new Job
In your role as a Service Desk Agent, you will be responsible for speaking with customers who are experiencing a variety of IT issues such as password and connectivity problems. You will need to deliver excellent customer service and ensure resolution of IT issues using a web based system. This will involve following resolution scripts, as well as following processes to log incidents. The role is extremely rewarding and satisfaction can be taken from ensuring customer's IT problems are fixed first time.
Skills you need to succeed
Ideally you will have previous experience of working in a Call Centre environment and / or Customer Service. More importantly, you should have a good basic knowledge of IT systems as well as a great telephone manner, interpersonal and problem solving skills, and the ability to work to targets.
What this opportunity will do for you
this is a fantastic opportunity if you are looking to develop your career within IT sector, and working for a well-known company with an excellent management structure that supports employees and develops them.
- Facilities - Free coffee, tea and water machines
- Free parking
If you are interested?
To have a chance at this fantastic opportunity please click "apply" or for further queries please contact Fiona at Kelly Services on (phone number removed)
Kelly Services are an Equal Opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Kelly Services are acting as an Employment Business in relation to this job.
Successful applicants will be required to undergo Her Majesty's Government Baseline Personnel Security Standard (BPSS) pre-employment vetting. This includes verification of your identity, criminal record, and nationality and immigration status. We also require evidence of your employment/education history over the last 3 years. We may also require an overseas criminal record check if you have spent more than 6 months outside of the UK in the last 3 years. Further information will be given at assessment stage