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IT Technical Support

Posted on Jul 2, 2019 by CV-Library

Hemel Hempstead, Hertfordshire, United Kingdom
Wholesale Trade
Immediate Start
£25k - £25k Annual
Full-Time
As IT Technical Support, you’ll be monitoring and maintaining computer systems and networks. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.

IT Technical Support Requirements:

Knowledge and experience of the following:

Windows Server (Apply online only)

Windows 7-10

Microsoft Exchange/Office 365

Active Directory

Networking - TCP/IP, DNS, DHCP

MDM - Android and IOS Devices

Windows Desktop/Laptop Support

Printers and other hardware

LAN support (data and VOIP)

Basic server setup

Implementing security policies, assigning permissions according to company policies

Able to use remote support software

IT Technical Support Responsibilities:

The post will provide support to the IT Manager in the following areas:

First line IT support to all staff, escalating issues where necessary

Answer telephone/email IT support enquiries from onsite/remote staff

Training new/existing staff in IT systems/procedures

Installation and support of all supported client software

Troubleshooting printer issues

Procurement of hardware and consumables

Administration of IT equipment lifecycle

Sourcing new software to improve company processes

Improving processes with the use of Office 365 apps

Reviewing IT supplier contracts at renewal

Reference: 210330533

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