Field Maintenance Engineer
Posted on Jul 2, 2019 by CV-Library
Job type: Permanent
To attend assigned visits to customer premises and perform all necessary system maintenance or fault diagnostics and repair. Ensuring system serviceability testing and paperwork is completed after assigned job is finished.
1. Maintenance Visit Planning. On receipt of assigned work schedule ensuring that all necessary equipment and service kits to conduct the assigned work is on works van and for liaising with the office for additional supplies where necessary.
2. Customer Service. Maintaining a professional relationship with customers and their staff and for being accountable for own conduct as a representative of the company
3. Maintenance Work. Performing all maintenance and repair work thoroughly, in a safe manner, and in accordance with all laid down service instructions. Ensuring system items removed from customer premises are labelled as necessary to identify the part and issue, and returned to the office.
4. Paperwork. Ensuring all paperwork, whether in hard copy or required to be completed via an issued tablet/iPad, in respect of each job is completed properly and is received by the office in a timely manner and in good condition.
5. Call Out Duties. Report all call-outs to the Office as soon as possible. During nominated call out periods ensure phone is kept on and is responded to in a timely fashion. On receipt of call out schedule keep nominated call out dates free of holiday and other commitments and notify the office immediately of any perceived conflicts.
6. Service Vehicle. Maintaining allocated service vehicle in a good condition and for performing all daily and weekly checks, and for ensuring completed check sheets are received by the office in a timely manner and in good condition. To drive responsibly at all times and in compliance with all legal road requirements. Notify the office immediately if for any reason you are unfit to drive.
7. Equipment. Ensuring that all work equipment is maintained, including: Ladder checks and tags, PAT testing, Calibrations, and associated pre-use checks.
8. Workshop / Stores / Yard. Only using workshop equipment that individual is trained and authorised to use and ensuring that all correct PPE is worn when operating equipment. Ensuring that other staff are informed of any hazards while equipment is being operated and for performing pre-use equipment checks. Ensuring that work areas are left clean and tidy. Notifying stores person of all stock items that have been taken and for what purpose.
9. Quality, Health, Safety, Welfare and the Environment (QHSE). Observe all company QHSE policies, procedures and other instructions and ensure all concerns observed or reported are submitted to the QHSE Compliance department. Notify the office without delay of any incidents, near misses or H&S concerns.
Knowledge, Skills and Experience (KSE)
Water mist suppression systems – Good knowledge of water mist fire suppression systems and the wider fire prevention sector.
Technical – Experience in similar field engineer roles. Demonstrates the technical competence and awareness required to pass manufacturer courses on the equipment to be maintained and repaired, or has relevant technical qualifications for work being performed. Electrical engineers should be qualified to at least Level 3 and ideally hold 17th Edition.
Customer focus – Ability to communicate directly with customers and maintain good relationships.
Information Technology – Proficient in the use of mobile technologies. E.g. Smart phones, Tablets.
Construction Scheme (CSCS) Card – Have passed, or able to pass the CSCS Health & Safety Test. Holds a relevant CSCS or related scheme competency card.
Special Conditions and Other Requirements
Able to work and stay away from home and, if necessary, to do so at short notice when needed
£30k - £40k Annual
£22k - £22k Annual
£36k - £39k Annual
£27k - £30k Annual
£35k - £35k Annual