ServiceNow Administrator, Exeter & Hybrid

As a Senior ServiceNow Administrator, you will be responsible for supporting, managing, and maintaining the ServiceNow platform. Your role is crucial in ensuring the seamless operation of this vital IT system.

Responsibilities include:

• Collaborate on development activities within the ServiceNow platform, working closely with delivery partners to deliver high-quality outcomes to internal stakeholders.
• Identify, investigate, and resolve issues on the platform. Your expertise extends beyond platform administration, encompassing the ability to address a wide range of complex IT-related issues.
• Maintain the quality of core data, including configuration management and location information within the platform.
• Create, own, and update technical documentation and support materials for colleagues and customers.
• Adhere to team development and support standards, including ITIL support practices.
• Communicate effectively with diverse audiences, ranging from highly technical individuals to end users.

Essential Qualifications and Skills:

• ServiceNow Expertise: Proven proficiency in ServiceNow platform administration, covering configuration, workflows, Scripting, customizations, data management, and processes (eg, users, groups, subscriptions, locations, hardware assets, CMDB/CSDM).
• IT Operations Experience: Practical experience in IT operations, including incident response, change management, and request management.
• LIVE SC Security Clearance
• Hybrid working, 1 day per week on site in Exeter (Tuesdays)

The ServiceNow platform team plays a pivotal role in managing, optimizing, and evolving the ServiceNow ecosystem within the business. Only those that hold LIVE SC Clearance and are able to be onsite in Exeter, every Tuesday, need apply.

ServiceNow Administrator, Exeter & Hybrid