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Collections and Recoveries Coordinator

Posted on Jun 25, 2019 by CV-Library

Bracknell, Berkshire, United Kingdom
Call Center & Customer Service
Immediate Start
£26.6k - £26.6k Annual
Full-Time
Marc Daniels are currently recruiting for a global business in Bracknell who are seeking a Collections and Recoveries Coordinator to join their financial services department.

Main duties of the Collections’ role include:

* Pre-Arrears Agreement Handling - speaking with customers who potentially will not be able to afford future repayments

* Early arrears Agreement Handling – negotiate payment plans

* Liaising with Customer Service Representatives or Door Knockers

* Vehicle Repossessions - dealing with both the third-party agents who are actively trying to recover the asset

* Compassionate Handling of Deceased Agreements

* Identifying and referring any agreements that may potentially involve Fraud

* Tracing of GoneAways

* Referring agreements for potential Pre-Litigation Action

* Shortfall liability - discussing outstanding liabilities with customers following the end of contract

The ideal candidate will have previous experience in a similar role and/or have a strong background in customer services; dealing with complaints.

You will be a great communicator and be able to build strong rapport with customers over the phone and via email.

In return, this company can offer a fantastic working environment and future progression.

By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website at (url removed) and explains how we will use your personal data

Reference: 210288424

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