This Job Vacancy has Expired!

Application Support Engineer

Posted on Jun 25, 2019 by CV-Library

Middlesbrough, North Yorkshire, United Kingdom
Wholesale Trade
Immediate Start
Annual Salary
Full-Time
Application Support Engineer (2 positions)

Middlesbrough

The Company:

My client who are a bespoke software specialist who have delivered numerous successful implementations for established global companies are looking for an Application Support Engineer. This is a customer-facing role in an operational team and requires a high-level technical skill to provide support for retail customers.

The Role:

• Deliver 1st level support to customers and internal teams

• Process Service Requests for customers and internal teams

• Asses impact of ticket and priorities & categories accordingly

• Ensure customers kept informed of the progress of their issue

• Working to agreed SLAs to ensure resolution is provided to customers within a timely manor

• Fault diagnosis/resolution skills

• Follow Major Incident Process

• Escalate tickets to appropriate teams

The Candidate:

• 2+ years’ experience in a Service Desk environment

• Good technical skills in HTML, Javascript, CSS and XML

• ITIL v3 Foundation

• Clear understanding of Incident Management

• Understanding of Major incident process

• Experience writing technical knowledge articles

• Understanding of different issues between popular web browsers

• Shift patterns will be between 06.00 – 00.00, Mon-Fri

• On-call weekly rotation commitment 1 in every 4/5 weeks

• Participate in weekly team meetings and stand-ups

The Benefits:

• £22,000 - £27,000 (dependant on experience)

• 5% pension

• 25-day holiday

• Twice a year bonus (after 1st year)

• Share benefits

Get in touch if you would like to know more or APPLY below

Reference: 210288163

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