Posted on Jun 25, 2019 by CV-Library
To maintain and ensure effective and efficient running of all live Services.
To use and maintain the company IT Helpdesk logging system, ensuring all calls are up to date and prioritised accordingly so that SLAs are met and ITSD is consistently delivering an excellent service.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other team members or the ITSDM where necessary.
To provide a professional first line IT support service to all staff and customers at all sites.
To be a primary point of contact for all IT/Telecoms matters, ensuring correct procedure is followed and tickets logged on the IT Helpdesk.
To build and deploy new hardware/software for users following documented procedures.
To maintain and use the asset management database, ensuring accurate information is being recorded for all assets.
To maintain the mobile/telephony estate, performing all relevant account management tasks and the logging of any support issues with the provider where necessary.
To perform daily backup jobs, rotations and restores in line with the IT Backup Procedure documentation.
To maintain confidentiality of company data and systems.
To undertake any other duties deemed relevant to the role.
The successful candidate will:
* Have practical knowledge of network topologies and networking equipment including Routers, Switches, Firewalls and Access Points
* Be familiar with all recent MS operating systems (client/server)
* Have proven experience of working within a similar IT environment with multiple users
* Have experience with Active Directory, DNS, DHCP & other ‘back office’ technologies to a competent level
£80 - £80 Daily
£9.31 - £11.2 Hourly
£13.5 - £15.5 Hourly
£80 - £80 Daily
£20k - £30k Annual
£18k - £20k Annual
£22k - £28k Annual