*Candidate must hold active SC clearance*

Synergize Consulting have a new and exciting opportunity for a Deskside Engineer to join our client who are an IT Information Technology & IT Managed Services company.

You will be working for their end client who are a European-based consulting, digital services, and software development company based in a village in Gwynedd, Wales.

• Role: Onsite 2nd Line Support Engineer
• Location: Gwynedd, Wales.
• Salary: £32-35k experience depending
• Clearance: SC Clearance (Candidate must hold active SC Clearance)
• Hours/Days: 8am - 4.30pm - Mon-Thur with Friday being a non-working day.

Objectives

Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.

Key Responsibilities

• To replace desktops, laptops, monitors and phones when applicable, enabling a quick resolution with minimum inconvenience to the end user
• Perform Break fix on all desktop equipment
• To perform IMAC activities
• To perform daily backup checks as required
• Complete all allocated calls and maintain regular contact with Workflow Managers
• To diagnose problems accurately using all the available resources and technical knowledge
• To provide timely, quality solution keeping the customer updated and escalating if required
• Refer to relevant procedures to perform role
• Ensure administration is satisfactory and up to date
• To carry out all reasonable tasks as requested by the client
• Periodically review - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
• Carry out any ad hoc' tickets/non ticketed/project work as and when required.
• To be compliant with health and safety company policy and legislation at all times.

Knowledge, Skills, Experience

• PC literate
• Customer liaison skills
• Interpretation of data & actions
• Decision making.
• Windows OS literate
• Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
• Experience with Active Directory (not essential)
• Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
• Experience with network fault troubleshooting (not essential)
• Experience with Network builds (not essential)
• Experience with network printer installs and configuration (not essential)
• Experience with Microsoft applications
• Experience with VPN and remote work on machines
• Good troubleshooting skills

Experience

• IT engineering experience - ideally 2 years
• A good understanding of analytical troubleshooting
• A good understanding of networks and windows Operating systems
• Must be able to diagnose and repair desktops and laptops
• Desktop and laptop accreditation desirable
• Knowledge of specific customer software desirable
• Full UK Driving Licence

Behaviours

• Team player
• Co-operative/flexible
• Pays Attention to detail
• Can work under pressure
• Tact & diplomacy
• Good time-keeping
• Good Communication skills
• Customer Care Skills
• Adhere to health & safety procedures

Key Competencies

• Team player
• A smart and tidy appearance at all times
• Proactive
• Technically competent
• Co-operative/flexible
• Attention to detail
• Can work under pressure
• Tact & diplomacy
• Good time-keeping
• Good Communication skills
• Strong Customer Care Skills
• Adhere to Health & Safety procedures