*We are unable to sponsor for this permanent Full time role*

*Position is bonus eligible*

Prestigious Global Firm is currently seeking a Associate Director ServiceNow Platform and Services. Candidate will be a technical director and will be responsible for leading ServiceNow product teams in the continued development, management and support of ServiceNow products supporting the business.

Responsibilities:

• This role requires the ability to lead this area with little to no guidance; able to collaborate with others to set direction, goals and objectives and then lead the team to achieve them.
• Working with stakeholders, the ServiceNow platform owner and product owners to establish ServiceNow product roadmaps aligned to business vision, objectives and vendor roadmaps.
• Directly interface with stakeholders, customers and process owners, supporting the documentation of desired business outcomes, matching proposed solutions and verifying that project and/or product objectives are delivered on according to commitments.
• Build and ensure consistency across product teams in areas such as alignment with the business strategy, integrity of product backlogs, adhering to design, quality and standard operating procedures.
• Having and applying a good understanding of ServiceNow's CSDM and how products align with and leverage it.
• Repeatable approach to experience and performance management of ServiceNow products.
• Collaborating with stakeholders across the organization to identify and participate in the prioritization of initiatives.
• Staying up to date with emerging technology trends and developments and evaluating their potential impact on the organization, especially in the scope of ServiceNow.
• Communicating technology target state, roadmap and development progress to senior leadership and other stakeholders.
• Implementing a consistent approach to product team planning, efficiencies, resource levelling and all product related costs.
• Develop and/or lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.

Qualifications:

• Bachelor's degree in Computer Science or a related field.
• 10+ years of IT industry experience with 5+ years of ServiceNow experience.
• Strong knowledge of the digital product governance framework and security of sensitive data in the scope of ServiceNow and best practices.
• Experience developing and implementing governance, guidelines, procedures, and standards.
• Proven change management skills, Technical SNOW Operations, and work with managed services providers
• Excellent communication, diplomacy, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively with business and IT cross-functional teams.
• Experience leading a team of 3rdparty architects, and technology subject matter experts.
• Proven change management skills.

Preferred Skills:

• MBA degree
• Strong presentation skills
• Vendor management
• Work experience at a large professional services organization or Law firm
• ServiceNow mainstream certification, such as CSA or CIS in a particular product is preferred.