Care Team Patient Advocate
Posted on Jun 21, 2019 by Neighborhood Family Practice
Position Title: Care Team Patient Advocate
Department: Patient Advocacy
The Patient Advocate serves as an active member of the Care Team structure at NFP by supporting the providers and nurses with patient management, administrative support, and population health strategies.
The ultimate goal of the position is to improve: 1) access to care, 2) quality of care, 3) patient outcomes.
Essential duties and responsibilities:
Process team referrals and follow up on urgent referrals. obtains specialist's reports and closes referrals when reports are received.
Follow up with patients who have been hospitalized or in the emergency room to schedule follow-up appointments and/or arrange for follow-up care.
Coordinates and manages the ER and hospital follow up process to help NFP achieve its high level of care.
Prepare forms (INS, disability, school & work physical forms, medical certification forms, HEAP, etc.) for provider signature. Mail or fax forms and information (referrals, letters, etc.) as needed for patient, nurse, or provider.
Partner with the medical assistants and team nurses to best address the needs of the patients and their families.
Assists the nurse in retrieving and responding to patient inquiries over the phone and in person.
Participates in the daily team huddle.
Call patients in advance of visit with patient-specific reminders if necessary.
Assist patient in obtaining appointments for referrals when complex or when patients face barriers.
Assist patients with access to internal or external resources, and ongoing follow up to resolve issues and/or referral to appropriate level of care.
Identify barriers for patients and help remove barriers to care.
Attend monthly team meetings and document minutes for meetings.
Basic understanding of health care system and chronic diseases.
Attention to detail, ability to multi-task, work effectively as a team member, coach others and follow directions.
Case management experience preferred.
Computer proficiency: Microsoft Office Suite; application of EMR and related functional software.
Fluent in English and Spanish preferred.
Excellent interpersonal and organizational skills.
Ability to establish and maintain effective working relationships with staff, patients and the public.
Ability to work independently with minimal supervision.
In-depth emotional intelligence: demonstrated self-awareness, accurate self-assessment, sensitivity and empathy, openness, flexibility, reliability and consistency.
Personal transportation and valid Ohio drivers' license and car insurance
Essential Physical Demands and Working Environment:
Ability to see, communicate, hear and utilize electronic communication devices.
Demonstrated ability to walk, sit or stand for long periods of time.
Work environment is stressful at times.
Previous experience that is necessary background to qualify for this position:
Minimum two years' social service experience
REPORTS TO AND EVALUATED BY: Patient Advocacy Manager