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Pensions Team Lead

Posted on Jun 19, 2019 by CV-Library

Bristol, Bristol (County), United Kingdom
Call Center & Customer Service
Immediate Start
£27k - £27k Annual

We are looking for a Pensions Team Lead to join our Client's growing Pensions Admin & Pensions Management team. This is a great opportunity for someone with strong pensions experience looking to progress further in their career. You will be working within a friendly environment and provided with full support and encouragement to achieve your career goals. You will need to know who key personnel are (both external and internal) and understand the organisation's aims and objectives. You will be positive, professional and experienced. The candidate must be able to work on their own initiative to produce quality work on a timely basis. In addition, this candidate should help to build an improved service by contributing their time and expertise to the team. As a Team Lead, you will be dealing with the administration of the pension schemes along with delegating work to your other administrators. You will be responsible for managing and processing all aspects of the pension and deal directly with clients and advisers.

Key responsibilities:

* Receiving instructions and ensuring that any task activity is accurately completed

* Building and maintaining good relationships with clients, advisers and business partners

* Informing clients and financial intermediaries of specific matters or issues affecting their schemes, especially actual or potential problems

* Ensuring that client deadlines, all internally agreed key performance indicators, service standards and regulatory reporting requirements are met

* Proactively identifies risk within the department and escalates concerns to the Operations Manager

* Plan resources and manage timescales for ad hoc projects as well as the day to day running of the New Business Team

* Motivate the team, create enthusiasm, be positive and approachable to all levels of staff

* Identify improvements to internal processes/procedures and implement changes and improvements to these

Person Profile:

* At least 2 years of pensions experience

* At least 6 months of management or team lead experience (ideally in a pensions function)

* Strong Administrative skills

* Ability to identify and process data

* Customer focused

* Drive to continually improve your knowledge and skill set

* Support all administrators on your team

* Has a can do/positive attitude

Reference: 210251477

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