2nd/3rd Line Technical Support Engineer - £22K-£25K + Benefits
Posted on Jun 19, 2019 by CV-Library
Specialist Technical Consultancy are actively looking to grow their IT Division and currently require a 2nd/3rd Line Technical Support Engineer with a couple of year experience in network support and working in conjunction with a range of both internal and external clients.
Joining their organisation, you will work in a team of 9 and play an active part in looking after key accounts and dealing with technical issues that are escalated from the helpdesk team.
The 2nd/3rd Line Technical Support Engineer position will be a mixture of internal and external work, but in the most part you will be able to support the client remotely from the Oxford office.
The 2nd/3rd Line Technical Support Engineer role will allow you to work on a range of technical packages from leading vendors such as Microsoft, Cisco, Symantec and knowledge of cloud based technology and dealing with networking, infrastructure and software upgrades would be expected.
Being a smaller team, our client do expect people to where required muck in on perhaps less technical issues, but they will offer full training of future technologies and help you gain additional qualifications to take forward in your career.
The position would suit a 2nd/3rd Line Technical Support Engineer looking to make a name for themselves as well as having exposure to a wide range of technical products.
You will be expected to have a minimum of 3 year’s experience in an IT supporting environment ideally for an IT consultancy where you are/have been supporting external customers both remotely and where required face to face.
For more information on the specific work, working environment and career opportunities please email an up to date version of your CV or call Nick Lewis on (phone number removed) for an informal discussion.
Alternative Job Titles: - Helpdesk Engineer, Network Support Engineer, 3rd Line Technical Support, 1st Line Technical Support
Commutable Locations:- Oxford, Abingdon, Wantage, Headington, Watlington, Bicester, Newbury, Berkshire, Oxfordshire