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Graduate Text Mining Analyst

Posted on Jun 15, 2019 by CV-Library

Cambridge, Cambridgeshire, United Kingdom
Wholesale Trade
Immediate Start
Annual Salary
World leading Data Analytics company seeks a talented Graduate Text Mining Analyst to join our growing customer support operation, covering Europe and the US. This new position is broadly based, with responsibilities ranging from assisting customers in resolution of technical and application issues to producing content for our user community website.

This role is the ideal opportunity to make your mark in a high growth company providing innovative semantic search and text analytics software to the world’s leading life science and healthcare organisations. The successful applicant will be in direct contact with customers from these organisations, to provide support in their use of products to get valuable information out of unstructured data.

Duties may include:

* Learning how to install and use our products to an expert level

* Assisting customers in the development and optimisation of text mining queries in text mining tool applications

* Analysing and troubleshooting application and technical problems

* Occasionally producing scripts to solve customers’ problems

* Assisting customers, partners, and staff to get the most out of our software

* Working with development teams to report bugs and create bug fixes

* Writing technical support resources such as self-help and knowledge base articles

* Contributing to future product development, particularly with knowledge learnt from customer interactions

* Participation in on-call rota ensuring continuous service to customers in Europe and US.

Skills and experience:

* A passion for helping customers to succeed with our products

* Knowledge of life science, bioinformatics, and/or clinical data analysis

* An understanding of text and string manipulation, regular expressions and coding in languages such as Python or Perl

* Understanding of data structures such as XML, JSON, YAML, CSV and TSV

* Good working knowledge of Unix/Linux and Windows operating systems.

* An innate curiosity and willingness to learn new concepts

* A pro-active, problem-solving attitude and ability to work calmly under pressure

* A natural predisposition to help others solve problems

* Attention to detail and the drive to get things done

* Excellent verbal and written communication skills

* Documentation skills (e.g. writing blog posts and technical process documentation)

Reference: 210232499