Trade Counter Assistant

Posted on Jun 14, 2019 by CV-Library

Oxford, Oxfordshire, United Kingdom
Admin & Secretarial
Immediate Start
£19.8k - £21.9k Annual
Full-Time
Calling all Trade Counter Assistants / Retail Sales Executives!!!!

Do you want to grow and develop with an innovative, forward thinking business??

Our client pride themselves on their Customer Service and the training they offer to their staff so if you are looking for development, this could be the company for you.

Do you have experience as a Trade Counter Assistant? Do you have Sales experience? We are looking for very Customer Service focused individuals with experience of working as a Trade Counter Assistant, we need Trade Counter Assistants who have the ability and experience to really understand the product and be able to offer alternatives as well as cross sell and upsell, previous experience of working within a specialist department.

As a Trade Counter Assistant What Do We Need from You?

* Deliver excellent customer service that exceeds all customer’s expectations

* Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.

* Dealing with customers’ orders and queries in a confident, efficient and professional manner

* Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)

* Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.

* Matching the needs of the customer to the best product available, remembering ironmongery, upselling and stock levels.

* Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.

* Resolving any customer issues/enquiries to a satisfactory conclusion.

You must commit to working 5 out of 7 days a week, this will include a maximum of 2 in 4 weekends.

In return for your skills and experience you can expect; a growing business who still have a family feel to them, in brand new showroom, training, development, free parking, pension and holidays

This is a sought-after role with a market leading business, apply now

Reference: 210229126

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