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Technical Support Engineer

Posted on Jun 13, 2019 by CV-Library

Greater Manchester, United Kingdom
Accountancy
Immediate Start
£35 - £43k Annual
Full-Time
The role is working for a company who design and manufacture robotic systems and laboratory devices used by the phramaceutical & Biotech companies. The Technical Support Engineer will work in the clients Manchester European office along side European Field Service Engineers to primarily support their EU customers, but also where needed other customers globally as part of the customer support team.

Position Responsibilities:

* Troubleshoot, resolve and enhance software for integrating laboratory automation devices with robotic systems, via telephone, remote desktop (GoToAssist/GoToMeeting) or onsite customer visits.

* Troubleshooting and updates for our robotic system databases and software.

* Teaching/Setup of Robotic Platforms and system configuration for onsite customer systems.

* Troubleshoot field system assembly (pneumatics, communications, etc.) with assistance/co-ordination with EU field service engineer and head office manufacturing team.

* Troubleshooting HighRes device integration and operation in conjunction with field service engineers and head office R&D/device manufacture team.

* Preventative maintenance visits for range of robotic systems across the EU, in conjunction with field service engineers.

* Escalation and co-ordination of more complex issues/tickets with EU and US software/commissioner team, while maintaining a quality driven approach and quick turn around for EU customers.

Essential Knowledge and Skills:

* BS in computer science, software or related applied engineering discipline.

* C#, object oriented programming.

* Computer communications (TCP/IP, RS232).

Additional Requirements:

* Travel estimated at up to 25% plus allowance for busier periods, although expected to be minimal.

* Domestic and international travel, passport required.

* Individuals from countries outside the European Economic Area must be in possession of a work permit to allow them to take up employment. Candidates must also demonstrate the ability to freely travel throughout Europe and the United States to be considered for this position

Reference: 210219995

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