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Director, Membership and Career Center

Posted on Jun 13, 2019 by NAFSA: Association of International Educators

Washington, WA 20005
Call Center & Customer Service
13 Jun 2019
Annual Salary
Position Summary:
The Director, Membership and Career Center, leads the organizational effort to acquire and retain members, ensuring that the association's programmatic offerings align with what members and other stakeholders seek from NAFSA, as well as building robust systems for identifying and successfully encouraging engagement in NAFSA programs and activities within the global higher education marketplace.
This position also oversees NAFSA's Career Center which provides job registry services and a career development and mentoring program at the annual conference.
Reporting to the Senior Director of Marketing & Membership, the Director also has ancillary reporting responsibilities to the Deputy Executive Director (DED), Leadership and Professional Development Services (LPDS).
Major Functions and Responsibilities

Collaboratively develop and execute membership recruitment and retention strategies (40%)
Monitor, identify, synthesize, and report on trends and key business indicators using a diverse group of data sources that aid member acquisition and retention (15%)
Enhance current Career Center activities and guide transition to a more robust, engaged operation (15%)
Provide outstanding customer service to all members and member prospects using a variety of communication platforms (20%)
Performs other responsibilities as assigned (10%)

A complete position description is available on our application platform and at the NAFSA
Career Center webpage.
Category: Customer Service , Keywords: Membership Director

Reference: 720863305