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Technical Customer Support Representative

Posted on Jun 13, 2019 by Tickr, Inc.

Phoenix, AZ 85013
Call Center & Customer Service
13 Jun 2019
Annual Salary
What You Will Be Doing Customer Support Responsibilities (Tier 1 and Tier 2) Manage Customer Ticket Status Receive incoming emails Receive In-App bug & feature requests Initial communications with the client and partners Duplicate bug issues Search/Update Zendesk Wiki Knowledge Base Escalate to Tier 3 (DEV team) as needed and drive resolution Communicate time to resolution and status to customer Create, resolve and close tickets Make sure bug fix deployed to all correct environments Technical Operations and QA Manages Ticket System Operations & Reporting (Clubhouse) Watch Ghost Inspector for system alerting issues Build repeatable QA test scripts for regression testing Category: Customer Service , Keywords: Customer Service Representative

Reference: 720863267