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Desk Based Account Manager

Posted on Jun 13, 2019 by Chubb Fire & Security

Nottingham, Nottinghamshire, United Kingdom
Immediate Start
Annual Salary
Job Details
Desk Based Account Manager - United Technologies Corporation - Security Monitoring Centres Limited - Nottingham

Employer: United Technologies Corporation

Area: Nottingham

Employment Type: Full Time

Reference Number: CHUBB-3661

Position Description

Security Monitoring Centres (SMC) is now looking to recruit a Desk Based Account Manager to be based at our Monitoring Centre in Nottingham. This is a full time, office based position.

The Desk Based Account Manager will be responsible for actively generating leads and opportunities by engaging in proactive telephone conversations and web campaigns interacting with both new prospects and existing accounts.


Generate quotations, new business proposals and focusing on generating new and organic sales from existing and prospective calls - both outbound and inbound
Tele-canvass follow up call on outstanding quotations to win the business
Promote product and marketplace awareness, providing advice on SMC Custodian and Vision products and services, seeking new avenues and opportunities.
Work with the UKSM on bespoke promotional requirements on larger opportunities
Provide exceptional customer service via the telephone and email or letter and other correspondence
Maintain existing and build new customer relationships, completing CRM databases accordingly
Resolving queries and representing the customer in their dealings with SMC Custodian and Vision
Compile management reports in line with department requirements and timescales

Required Experience

Personal Qualities and Behaviours:

Be able to build and develop relationships with customers
Be able to report back to management in a variety of formats, keeping records and documentation up to date and accurate.
Excellent organisation and communication skills

The role holder must have a keen eye for detail and also be able to report back to management in a variety of formats, keeping records and documentation up to date and accurate. This position would ideally suit a Customer Service/ Account Management professional who is looking to move into a sales orientated position as there is potential for career progression in that field.
We welcome applications from capable, personable and ambitious Contact Centre Team Leaders, Customer Service Supervisors, Call Centre Supervisors, Administration Supervisors, Customer Service Managers, Customer Retention Team Leaders, Internal Sales Team Leaders, Tele-Sales Supervisors and Call Centre Managers who live within easy travelling distance of our Nottingham City Centre operation.

Salary and Benefits

- Competitive Base Salary
- Achievable Commission Target
- 24 Days Annual leave plus bank holidays
- Pension Contribution
- Employee Scholarship Programme

Employer Description

The Chubb brand is one of the most recognised fire and security brands in the world.
From fire extinguishers, fire detection and suppression systems to digital CCTV surveillance and intruder alarms, we provide a full range of innovative products and services to customers, including FTSE 100 companies.

Chubb, a United Technologies Corporation business, is a truly international, talent driven company focused on performance and results.

We are committed to the continuing development of every employee; therefore we encourage and strongly support career progression, with opportunities for promotion within our organisation and throughout the wider UTC global group.

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Reference: 720744766