IT Support Technician

Posted on Jun 11, 2019 by CV-Library

Haywards Heath, West Sussex, United Kingdom
Wholesale Trade
Immediate Start
£19k - £25k Annual
Full-Time
I am actively working with a growing MSP in the West Sussex area that are seeking someone to join the business on a 1st / 2nd Line IT Support role. This company specialises in providing a wide range of IT services including support, software development, consultancy, and project management for businesses in the South East. They are dedicated to providing leading edge technology and a drive to deliver the best service possible.

The Role:

* Installing and configuring computer hardware, operating systems and applications.

* Monitoring and maintaining computer systems and networks.

* Talking staff/clients through a series of actions, either face to face or over the telephone.

* Troubleshooting system and network problems and diagnosing and solving

hardware/software faults.

* Supporting the roll-out of new applications and systems.

* Prioritising and managing many open cases at one time.

* Testing and evaluating new technology.

* Monitoring and support our cloud-based solutions.

Skills required

* Knowledge of one or all of the following Microsoft Windows Server environments including server

* (2008/2012), Exchange (2010/2013), Windows Terminal server, Windows SQL, Windows (7,10),

* Microsoft Office Applications, Antivirus/Antispam/Antispyware, Symantec Backup Exec / Computer

* Associates Arcserve / Cloud Backup Technology.

* Experience of carrying out hardware analysis and repairs on Servers, Workstations / Laptops and Thin

* Client and working with manufacturers to solve hardware issues.

* Networking knowledge of ADSL / Leased Line / WLAN / DNS /DHCP /VPN/ Firewall/TCP/IP at LAN

* /WAN Level.

* VoIP (Both in house & hosted)

* Provide 1st/2nd line support.

* Experience delivering IT support for end users, ideally through a Value-Added Reseller (VAR).

* Good customer awareness, ability to manage customer expectations.

* Able to work under pressure and against timelines in a supporting role to senior engineers.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Reference: 210204459

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