IT Support Engineer

Posted on Jun 11, 2019 by CV-Library

Salisbury, Wiltshire, United Kingdom
Immediate Start
£35k - £38k Annual
IT Support Engineer (Office/Field Engineer) required for an IT Solutions company in SALISBURY. This is a full time, permanent job offering a salary between £35,000 - £38,000 per annum dependent on skills and experience. Hours of work are Monday to Friday, 09:00am - 17:30pm. Must have AWS experience - specifically with designing, implementing and supporting AWS environments (Amazon Web Services).

The Company

This company is expanding and offers a positive and encouraging working environment and promotes personal development and career advancement.

This is a fantastic opportunity if you have a desire to work with a variety of technologies and get involved in projects whilst developing your skills and experience.


- 28 days holiday including Bank Holidays rising to a maximum of 36 days including Bank Holidays

- FREE parking

- Free food and drinks throughout the working day

- Break out area including: Pool Table, Football Table, TV

- Company clothing

- Use of pool car during office hours

The Job

As an IT Support Engineer (Office/Field Engineer) your time will spent approximately 70% in the office and 30% visiting client premises. You will take full ownership of an issue from receiving and logging the call, through to its resolution. Working in a face paced environment and providing excellent customer service you will be confident dealing with clients at all levels as well as liaising with 3rd Party suppliers.

- As an IT Support Engineer (Office/Field Engineer) your key responsibilities will include:

- Provide technical support to clients, remotely, telephonically and on site when required

- Handle enquiries from 1st to 3rd line support and an assortment of tasks ranging from PC deployments to server and infrastructure projects

- Provide resolutions to technical issues in an efficient manner whilst delivering first class customer service

- Devise quotes for hardware and labour costs

- Extract technical impediments in an efficient manner for clients and internally

- Manage your day by recording chargeable and non-chargeable activities

- Adhere to SLA's and maintain accurate client documentation


To become an IT Support Engineer (Office/Field Engineer) you must possess the following skills and experience:

- AWS experience - specifically with designing, implementing and supporting AWS environments.

- VMWare and Hyper-V support, maintenance, deployment and troubleshooting

- Microsoft server and desktop operating systems from (Apply online only) / XP - 10

- MS Exchange (Apply online only) / XP 10 and Office 365 administration

- Network diagnosis and troubleshooting

- Cisco, Netgear, Draytek, Dell, Watchguard, Fortinet or other proprietary networking equipment

- WAN, LAN, WLAN, NAT, Firewalls

- RSA Authentication Server or similar MFA products

- Acronis and Symantec Backup products

- MS SQL Server administration (not database manipulation, but server install, basic database tasks like backup, restore, permissions etc).

- Solid, proven analytical and troubleshooting and resolution capabilities

- Professional, polite and friendly telephone manner

- Excellent written communication and attention to detail

- Full UK driving licence (willing to drive within 1 hour radius and use own vehicle, mileage paid)

If you wish to apply to become an IT Support Engineer (Office/Field Engineer), please do so by clicking the button below and Pertemps Salisbury will endeavour to respond within 48 hours

Reference: 210203770

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